Last updated: July 1, 2025
These General Terms and Conditions of Service ("Terms") are entered into between Sure Scale Private Limited, operating as Eddie.surf ("Provider", "we", "us", or "our"), a company registered in Singapore, and the user ("User", "you", or "your") accessing or using our web crawling and AI-powered data extraction services.
These Terms apply exclusively to professional users who are at least eighteen (18) years of age and have full legal capacity to enter into binding contracts under Singapore law.
By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
For the purposes of these Terms:
3.1. By creating an account, accessing the Platform, or using any Services, you expressly accept these Terms without reservation.
3.2. We reserve the right to modify these Terms at any time. Users will be notified of material changes via email or Platform notification at least thirty (30) days before the changes take effect.
3.3. Continued use of the Services after the effective date of any modifications constitutes acceptance of the revised Terms.
4.1. Eddie.surf provides automated web crawling and AI-powered data extraction services designed for professional use, including:
4.2. The Services are provided on an "as-is" basis and are intended solely for lawful professional and commercial purposes.
4.3. We continuously improve our Services and may add, modify, or remove features without prior notice, provided such changes do not materially diminish the core functionality.
5.1. To access the Services, you must create an account by providing accurate, current, and complete information.
5.2. You are responsible for maintaining the confidentiality of your account credentials and API keys.
5.3. You must immediately notify us of any unauthorized access or security breach.
5.4. You are liable for all activities conducted through your account, whether authorized by you or not.
5.5. We reserve the right to suspend or terminate accounts that violate these Terms or pose security risks.
6.1. Users must comply with all applicable Singapore laws and international regulations when using the Services.
6.2. The following activities are strictly prohibited:
6.3. Users must respect rate limits and implement reasonable delays between requests to avoid overloading target servers.
6.4. Users are solely responsible for ensuring their use of extracted data complies with all applicable laws and third-party rights.
7.1. Current pricing information is available on our Platform and may be updated periodically.
7.2. All prices are quoted in United States Dollars (USD) unless otherwise specified.
7.3. Payment is due according to the selected subscription plan or credit package.
7.4. We accept payment via credit card, debit card, and other methods as displayed on the Platform.
7.5. All fees are non-refundable except as required by law or as explicitly stated in these Terms.
7.6. We reserve the right to suspend Services for accounts with overdue payments.
7.7. Users are responsible for all applicable taxes in their jurisdiction.
8.1. Subscriptions automatically renew at the end of each billing period unless cancelled.
8.2. Users may cancel subscriptions at any time through their account dashboard.
8.3. Cancellation takes effect at the end of the current billing period.
8.4. No partial refunds are provided for unused time within a billing period.
8.5. Downgrading a subscription takes effect at the next billing cycle.
8.6. Unused credits may expire according to the terms of your subscription plan.
9.1. We may offer free trials to new users at our discretion.
9.2. Free trial terms, including duration and credit allocation, are subject to change.
9.3. Only one free trial is permitted per user or organization.
9.4. Abuse of free trial offerings may result in immediate account termination.
10.1. We strive to maintain high availability but do not guarantee uninterrupted service.
10.2. The Services may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.
10.3. We will make reasonable efforts to notify users of planned maintenance.
10.4. No service level agreements (SLAs) are provided unless explicitly agreed in writing.
11.1. All intellectual property rights in the Platform and Services remain with Eddie.surf.
11.2. Users retain ownership of their data but grant us a limited license to process it for service provision.
11.3. Users may not reverse engineer, decompile, or attempt to discover the source code of our Services.
11.4. Any feedback or suggestions provided by users may be used by us without compensation.
12.1. We process personal data in accordance with our Privacy Policy and applicable data protection laws.
12.2. Users must ensure their data collection activities comply with the Personal Data Protection Act 2012 of Singapore and other applicable privacy laws.
12.3. We implement reasonable security measures to protect user data but cannot guarantee absolute security.
12.4. Users are responsible for the security of their API keys and account credentials.
13.1. THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.
13.2. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
13.3. We do not warrant that the Services will be uninterrupted, error-free, or secure.
13.4. We do not warrant the accuracy, reliability, or completeness of any data extracted through the Services.
13.5. Users acknowledge that web scraping results may vary due to website changes, anti-scraping measures, or technical limitations.
13.6. Users acknowledge that the Services utilize artificial intelligence and machine learning technologies. While we make reasonable efforts to ensure the quality and accuracy of AI-generated results, we do not warrant that such results will be free from errors, omissions, or inaccuracies. AI systems may produce unexpected or incorrect outputs ("hallucinations"), and users are solely responsible for reviewing and verifying any AI-generated content before use.
13.7. To ensure optimal performance and prevent processing errors, the Services automatically limit the cleaned content sent to AI systems to approximately 50,000 tokens per page. If a webpage's cleaned content exceeds this limit after HTML parsing and content extraction, it will be intelligently truncated while preserving the most relevant information. This token limitation helps maintain service reliability and processing speed.
13.8. Users are solely responsible for ensuring they have all necessary permissions, consents, and authorizations to scrape or extract data from any website or source. Users must comply with all applicable laws, regulations, website terms of service, robots.txt files, and other access restrictions. We do not verify or warrant that users have the right to access or scrape any particular website or content.
14.1. TO THE MAXIMUM EXTENT PERMITTED BY SINGAPORE LAW, EDDIE.SURF SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
14.2. Our total liability for any claims arising from these Terms or the Services shall not exceed the amount paid by the User in the twelve (12) months preceding the claim.
14.3. We shall not be liable for:
14.4. These limitations apply regardless of the theory of liability and whether we have been advised of the possibility of such damages.
15.1. Users agree to indemnify, defend, and hold harmless Eddie.surf, its officers, directors, employees, and agents from all claims, damages, losses, and expenses arising from:
15.2. We reserve the right to assume exclusive defense of any claim subject to indemnification.
16.1. Either party may terminate these Terms at any time with written notice.
16.2. We may immediately suspend or terminate access for violations of these Terms.
16.3. Upon termination:
17.1. Neither party shall be liable for delays or failures in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemic, government actions, or internet service disruptions.
18.1. These Terms are governed by the laws of Singapore, without regard to conflict of law principles.
18.2. Any disputes shall first be addressed through good faith negotiations.
18.3. If negotiations fail, disputes shall be submitted to mediation at the Singapore Mediation Centre.
18.4. If mediation fails, disputes shall be resolved through arbitration under the Singapore International Arbitration Centre (SIAC) Rules.
18.5. The seat of arbitration shall be Singapore, and proceedings shall be conducted in English.
19.1. Entire Agreement: These Terms constitute the entire agreement between the parties.
19.2. Severability: If any provision is found invalid, the remaining provisions continue in effect.
19.3. Waiver: No waiver is effective unless made in writing and signed by the waiving party.
19.4. Assignment: Users may not assign their rights without our written consent.
19.5. Notices: All notices must be in writing and sent to the email address associated with the account.
19.6. Language: These Terms are drafted in English. Any translations are for convenience only.
For questions, concerns, or notices regarding these Terms, please contact us:
Email: legal@eddie.surf
Website: eddie.surf/contact
All legal notices should be addressed to:
Sure Scale Private Limited
160 Robinson Road, #14-04 SBF Center
Singapore 068914
BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE OUR SERVICES.